Terms of Service

Using this site

• Use the site for lawful purposes only and provide accurate information.
• Do not attempt to disrupt, overload, or access systems without authorization.
• Content on this site (text, images, layout) belongs to Suzanette Aura Gallery; please do not copy or reuse without consent.

Orders and confirmations

• Placing an order is an offer; we will confirm availability, colors, and details with you.
• Pricing and stock may change; we will honor confirmed details once you verify them.
• Orders may be declined or adjusted if items are unavailable or information is incomplete.

Payments

• After you confirm order details, we send a secure payment link for your chosen method (GCash, bank transfer, or card).
• Please complete payment within 24 hours to keep the order active; unpaid orders may be automatically cancelled.
• Payment processors have their own terms; you agree to comply with them when paying.

Delivery

• Service areas include Metro Manila and selected provincial locations.
• Delivery timelines depend on courier availability and will be confirmed with you.
• Please provide accurate address and contact details to avoid delays.

Returns and concerns

Refer to our Refund Policy for eligibility, timelines, and steps. Contact us promptly with photos and order details so we can assist.

Liability

We strive for accuracy, but occasional errors may occur. To the extent allowed by law, Suzanette Aura Gallery is not liable for indirect or incidental losses. Remedies will focus on correcting or refunding confirmed issues as outlined in our policies.

Changes to terms

We may update these terms to reflect operational or legal changes. Continued use of the site after updates means you accept the revised terms. The latest version will always be posted here with the effective date.

Effective date: January 2025